Human-Computer Interaction and the Future ofWork

Advances in computing technology, changing policies, and slow crises are rapidly changing the way we work. Human-computer interaction (HCI) is a critical aspect of these trends, to understand how workers contend with emerging technologies and how design might support workers and their values and aspirations amidst technological change. This SIG invites HCI researchers across diverse domains to reflect on the range of approaches to future of work research, recognize connections and gaps, and consider how HCI can support workers and their wellbeing in the future

Strategies for conducting situated studies of technology use in hospitals

Ethnographic methods are widely used for understanding situated practices with technology. When authors present their data gathering methods, they almost invariably focus on the bare essentials. These enable the reader to comprehend what was done, but leave the impression that setting up and conducting the study was straightforward. Text books present generic advice, but rarely focus on specific study contexts. In this paper, we focus on lessons learnt by non-clinical researchers studying technology use in hospitals: gaining access; developing good relations with clinicians and patients; being outsiders in healthcare settings; and managing the cultural divide between technology human factors and clinical practice. Drawing on case studies across various hospital settings, we present a repertoire of ways of working with people and technologies in these settings. These include engaging clinicians and patients effectively, taking an iterative approach to data gathering and being responsive to the demands and opportunities provided by the situation. The main contribution of this paper is to make visible many of the lessons we have learnt in conducting technology studies in healthcare, using these lessons to present strategies that other researchers can take up

Lessons from hands-free data entry in flexible cystoscopy with Glass for future smart assistance

We explore how Google Glass can be used to annotate cystoscopy findings in a hands-free and reproducible manner by surgeons during operations in the sterile environment inspired by the current practice of hand-drawn sketches. We present three data entry variants involving head movements and speech input. In an experiment with 8 surgeons and Foundation Doctors having up to 30 years’ cystoscopy experience at a UK hospital we assessed the feasibility, benefits and draw-backs of the system. We report data entry speed and error rate of input modalities and contrast it with the participants’ feedback on their perception of usability, acceptance, and suitability for deployment. These results offer an expanded analysis of the participants’ feedback compared to a previous analysis. The results highlight the potential of new data entry technologies and point out directions for future improvement of eyewear computers. The findings can be generalised to other endoscopic procedures (e.g. OGD/laryngoscopy) and could be included with-in hospital IT in the future. The source code of the Glass application is available at https://github.com/sussexwearlab/GlassMedicalDataEntry